top of page

Professional Summary

I have 11 years of work experience in those 11 years I gained experience as a Collections Representative with a demonstrated history of working in the financial services industry. I have also worked in the Service Department with Service Advisors, Technicians and Sales Executives as an Invoicing clerk, I also successfully completed Bridging Programs through Harambee and have work experience in an executive level as well.

My inspiration in the world of work is Customer Service, my Marketing Management NQF6 and a Generic Management Customer Management in Banking NQF5 shape and inspire my performance.


• Working for South Africa’s innovative bank in 2019
• Obtained a Driver’s License code C1 in 2019
• Completed Generic Management N5 in 2018
• Obtained Marketing Management N6 in 2016
• Voted best cashier of the Month ai Makro in May 2016

Key Competencies & Skills

• Customer service
• Market Research
• Payment system
• Communication
• Leadership

Career Overview

October 2021 – Present: Financial Manager - The Fella Brothers Projects

September 2018 - May 2020: Collections Agent - First National Bank

July 2016 - July 2018: Warranty Clerk and Admin Clerk – Toyota AutoMark

April 2016 - June 2016: Bulk cashier handler - Makro@Carnival

December 2011 - January 2014: Store Associate and Cashier - Mr. Price Lakeside Mall

Education & Qualifications

Generic Management NQF levels 5
Chartall Business College

Marketing Management NQF level 6
Ekurhuleni East College in Brakpan Campus

National Senior Certificate
Brakpan High School

Work Experience

The Fella Brothers Projects Pty (Ltd) October 2021 - Present

The Fella Brothers Projects Pty (Ltd) Is founded and managed by a group of young black people and its primary operations are agribusiness, I managed to obtain 7% of ordinary shares in the company and was also employed as a Financial Manager of the company. I worked closely with the marketing department, and as a collective we managed to design and implement on developmental programs on the environment and agriculture. My duties go as far as managing the financial keeping of the company. I also obtain business and clients for the company. I also manage one of the agricultural program sites where organic conventional dirt farming is practiced. We are in a transactional period from soil farming to aquaponics using precision farming methods.

First National Bank; September 2018 - May 2020: Dialer Agent

The opportunity started with a Bridging Program for a period of six months through Harambee, on completion, I was placed in the Risk Management department to do collections. A Dialer agent works to ensure the company’s call center runs as effectively and efficiently as possible through operating the company’s important dialer system, which routes calls, auto dials, or predictive dials outbound numbers for agents, freeing them up to do the best at their jobs. This was a Contribute to a culture of service excellence that builds positive relationships. It also demonstrates teamwork as a valued team player. I assessed my own performance through seeking timely and clear feedback and request training where appropriate. I Complied with relevant statutory, legislative, policy and governance requirements and adhered to processes and procedures related to area of specialization and building and maintaining stakeholder relationships, address customer needs to meet or exceed customer expectations. Responsibly with word related resources to contribute to cost containment and resolved customer queries through inbound calls was vital. I was very honored to be granted the opportunity to have met the CEO of South Africa’s No. 1 innovative bank.

East Rand Toyota AutoMark - June 2016 - July 2018; Warranty clerk and Admin Clerk.

I had just completed my marketing management qualification and I managed to acquire an internship program for a period of 18-months from Unitrans with East Rand Toyota AutoMark. I first worked as a warranty clerk selling warranties for existing customers. I Processed, prepared, and submitted warranty claims to Toyota South Africa. Follow-up on claims rejection on a timely basis to ensure prompt payments. I attained the latest and wholistic information on all applicable brand warranty policy information. I ensured all relevant paperwork is available to properly document all claims submitted. I Followed up on payment of outstanding claims, perform booking assistance to Toyota service department, file and maintain all service records as required by the warrantor, be informed of all factories recalls and bulletins, assist service advisors with any OME Questions as needed. Maintain a professional appearance was vital as I was dealing with customers on a one-on-one basis.

Makro@Carnival: April 2016 - June 2016: Bulk Cashier Handler

As a bulk cashier I provided a positive customer experience with fair, friendly and courteous service. I Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases. I Resolved customer issues and answered customers to customer queries when needed. I Processed return transactions, itemize and totaled purchases by recording prices, departments, taxable and nontaxable items. A host of other duties involved operating a cash register, discount purchases by redeeming coupons, collect payment by accepting cash, cheque or debt card payment from a customer and make change for cash customers. This work experience thought me a whole lot of operational techniques and customer relations.

Mr. Price Lakeside Mall; Store associate and Cashier; December 2011 - July 2014

Mr. Price is a fashion leading clothing, footwear and accessories retailer that offers on-trend and differentiated merchandise at exceptional value to customers. I Operated point of sales, merchandising sales floor, maintained visual standards, admin, and housekeeping, creating the ultimate shopping experience for our customers was viral. A can-do approach was the “X” factor to assist in providing customers with a unique shopping experience.


Miss Christa Nkosi, Service Advisor, East Rand Toyota
Mrs Adri Palmos, Team Leader East Rand Toyota
Miss Suretha Wyks, Store Manager, Mr. Price
Mrs Alanda Nicker, Collections team leader, First National Bank

bottom of page