Professional Summary
Entry-level Software Developer who pivoted into this career after 3 years in Customer Support roles at Amazon and 5CA. I have a newfound love of front-end development and have aspirations to get into UX and UI design in future.
Achievements
Certificate of Service
2021
Received at Amazon for my tenure
De Beers English Olympiad Gold Award
2016
Received a Gold Award for the De Beers English Olympiad based on the anthology of stories on the theme: "A Journey into Darkness"
South African Youth Water Prize Provincial Competition: 2nd Place
2015
Achieved 2nd place at the competition hosted by the Department of Water and Sanitation for young scientists. The premise is to find a simple, but brilliant way to curb the water crisis
Key Competencies & Skills
Javascript
Creating APIs
HTML/CSS
Zendesk
Community Management - Slack/Discord
Career Overview
Technical Support Specialist
5CA
2022
January
-
2022
June
Fieldwork Supervisor
2022
February
-
2022
May
Customer Service Associate
Aazon
2020
October
-
2021
June
Value ed Courses Attended
Law Of Consent
Social Media & Personal Branding
Navigating Your Job Search
Education & Qualifications
Codespace Academy
2022
June
-
2022
December
Certificate in Software Development
Umtata High School
2012
January
-
December
National Senior Certificate
Work Experience
Technical Support Specialist
5CA
2022
January
-
2022
June
This was a remote job withing the BPO industry. I would give technical support to customers within the gaming industry. This was done over email and live chat. I also handled customer support for a gaming chair company. This was done over email and Facebook messenger using Zendesk. I would regularly have to go over their Shopify orders and use Google forms, Slack and other software to process requests like refunds and returns.
Fieldwork Supervisor
Stats SA
2022
-
February
2022
May
This was a two month contract position that was extended by a further two months. I supervised a group of 9 fieldworkers for the 2022 National Census. This included checking and approving surveys using Survey123, having meeting and training on Microsoft teams and using other ArcGIS software to assign enumeration areas.
Customer Service Associate
Aazon
2020
June
-
2021
June
This was a remote customer support position for an international company, Amazon. I started working in the retain department handling calls and emails from customers about various issues like refund requests or delivery complaints. I was then upskilled to the Heavy, Bulky and Services department where we handle large and more expensive items like large appliances and furniture. This included a lot of communications with third party logistics and installation services companies to ensure the best service for our customers.
References
5CA
Mihailo Loncarevic
Zandré van Der Linde
Amazon