Professional Summary
I have a proven track record in Customer Services. I am a visionary and industrious leader . With over 15 years of call centre workplace experience from an entry level to management years positions, I believe in leadership that implement and execute the vision beyond visualizing it, I believe in both personal and people development, growth, enhance excellence and performance. Furthermore, I am dedicated to serving with a distinction, I have strong communication skills, I inspire as I work within teams.
Achievements
USN Fitness Goal
2015
Qualified to be on top 32 entry level
SABS
2011
Implemented QA procedures & guidelines for their customer service department.
SARS
2009
Trained Leaders and Call Centre Team Members when the entire call centre was shifting from outbound to inbound.
Key Competencies & Skills
Leadership
Communication
Integrity
Team Work
Observation
Career Overview
Founder
Zalika Castle PTY LTD
2016
March
-
Present
QA Specialist Customer Services
2011
June
-
2017
November
QA Analyst Contact Centre
SARS
2004
April
-
2011
May
Value ed Courses Attended
Self-Mastery
Business & Executive Coaching
Value Fun ed
Education & Qualifications
Umlazi Commercial High School
1994
January
-
1997
December
Matric Certificate
Durban University of Technology
1998
January
-
December
Clothing Management Certificate
Work Experience
Founder
Zalika Castle PTY LTD
2016
March
-
Present
a) Provide strategic leadership to the Company
b) Manage day-to-day operations of the Company
d) People Management and Development
e) Informal Trading and Corporate Clients Food Services
QA Specialist Customer Services
SABS
2011
-
June
2017
November
a) Validate and verify accuracy and completeness of customer information
b) Monitor, modify and develop scripts
c) Identify, monitor and report on system abnormalities
d) Management of resources (financial, assets and human)
QA Analyst Contact Centre
SARS
2004
May
-
2011
May
References
SARS
Sanelisiwe Khuluse
Thabile Xulu
SARS