The opportunity started with a Bridging Program for a period of six months through Harambee, on completion, I was placed in the Risk Management department to do collections. A Dialer agent works to ensure the company’s call center runs as effectively and efficiently as possible through operating the company’s important dialer system, which routes calls, auto dials, or predictive dials outbound numbers for agents, freeing them up to do the best at their jobs. This was a Contribute to a culture of service excellence that builds positive relationships. It also demonstrates teamwork as a valued team player. I assessed my own performance through seeking timely and clear feedback and request training where appropriate. I Complied with relevant statutory, legislative, policy and governance requirements and adhered to processes and procedures related to area of specialization and building and maintaining stakeholder relationships, address customer needs to meet or exceed customer expectations. Responsibly with word related resources to contribute to cost containment and resolved customer queries through inbound calls was vital. I was very honored to be granted the opportunity to have met the CEO of South Africa’s No. 1 innovative bank.